Installation
- Installation Instructions
- How to Install AccessIQ Video
- Door Prep Video
- Door Alignment Video
- How to re-hand the AccessIQ Lock
- System Alerts
Command Center
- Accept Command Center Access
- Adding a lock(s)
- New Resident Move-in
- Move-Out - With or Without Gateways
- How to Invite a New User
- How do I fix a lock that was installed in the wrong location?
Mobile App - Property Manager
- Enroll Lock via Bluetooth Video
- How to find app version on iOS
- App Key Features
- How To Update Lock Firmware
- Troubleshooting Bluetooth Issues on iPhone
- Troubleshooting Bluetooth issues on Android Phone
Tenant Set Up
Gateways
Battery
Q & A
- A new AccessIQ Site has gone live in the past week, but none of their tenants can unlock their door with Apple Wallet. Why?
- A new tenant has signed up using Continue with Email in the mobile app and verified their account, but no eKeys are displayed in the app. What’s wrong?
- A new tenant did Continue with Apple in the mobile app, but no eKeys are displayed in the app. What’s wrong?
- Everything was working fine for a tenant then a maintenance person replaced the battery and their lock has stopped working. Apple Wallet, the mobile app and their Access Codes no longer work. Why?
- A new lock installed and it's reported that some of them are not working properly. A Property Manager using the mobile app has reported that the locks show UNKNOWN and a Bolt Jam is reported when attempting to unlock or lock. What is wrong?
- A Property Manager can sign in using their Apple or Google account and use the Command Center web admin portal, but they use Continue with Email in the mobile app and it won’t sign in. Is this a bug?