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AccessIQ.Care
Property Manager
Q & A

Articles in this section

A new AccessIQ Site has gone live in the past week, but none of their tenants can unlock their door with Apple Wallet. Why?
A new tenant has signed up using Continue with Email in the mobile app and verified their account, but no eKeys are displayed in the app. What’s wrong?
A new tenant did Continue with Apple in the mobile app, but no eKeys are displayed in the app. What’s wrong?
Everything was working fine for a tenant then a maintenance person replaced the battery and their lock has stopped working. Apple Wallet, the mobile app and their Access Codes no longer work. Why?
A new lock installed and it's reported that some of them are not working properly. A Property Manager using the mobile app has reported that the locks show UNKNOWN and a Bolt Jam is reported when attempting to unlock or lock. What is wrong?
A Property Manager can sign in using their Apple or Google account and use the Command Center web admin portal, but they use Continue with Email in the mobile app and it won’t sign in. Is this a bug?
When should a Property Manager be instructed to reset a lock?
A Property Manager has reported a gateway that is flashing green. What does that mean?
A tenant has reported that they want to unlock a common area when they are away from the property but the mobile app does not appear to offer that. Why?
A tenant has heard from other tenants that they are able to unlock their unit while away from the apartment complex, but they don’t seem to be able to do that. What could be wrong?

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A Property Manager has reported a gateway that is flashing green. What does that mean?

Denise

April 17, 2025 11:58 Updated

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