Everything was working fine for a tenant then a maintenance person replaced the battery and their lock has stopped working. Apple Wallet, the mobile app and their Access Codes no longer work. Why?

Check by pressing the battery button on the keypad to check the battery status. If nothing happens,
the battery pack needs to be replaced and/or recharged.

If the battery is good, press one of the numbers on the keypad. If the keypad lights up in an “X” shape and an “uh-oh” beep happens, then the lock has been reset by someone.

The Property Manager using the mobile app needs to re-add the lock to the site:
a. Open the Service tab.
b. Tap on Add Device.
c. Tap on Enroll via Bluetooth and follow the on screen instructions. This step is absolutely necessary since the lock reset has cleared the Bluetooth session in the lock. Adding the lock via serial number will not work.

https://accessiqcare.zendesk.com/hc/en-us/articles/28501364981399-Lock-has-stopped-working-for-all-access-types

Press the battery button on the keypad to check the battery status. If nothing happens, the battery pack needs to be replaced and/or recharged

Press the battery button on the keypad to check the battery status. If nothing happens, the battery pack needs to be replaced and/or recharged.

Press the battery button on the keypad to check the battery status. If nothing happens, the battery pack needs to be replaced and/or recharged.
2. If the battery is good, press one of the numbers on the keypad. If the keypad lights up as an “X” and an “uh-oh” beep happens, then the lock has been reset by someone. A Property Manager using the mobile app needs to re-add the lock to the site:
a. Open the Service tab.
b. Tap on Add Device.
c. Tap on Enroll via Bluetooth and follow the on screen instructions.