A new tenant did Continue with Apple in the mobile app, but no eKeys are displayed in the app. What’s wrong?

This problem will happen if the property manager does not select a residential unit when going through the invitation process. The end result is a user account with everything being correct, but no eKeys visible. In the web admin portal, check the user details to see if the user has Direct Access to any unit in
Secured Areas. If not, in the User Profile page, add Direct Access to the desired unit.