A new tenant has signed up using Continue with Email in the mobile app and verified their account, but no eKeys are displayed in the app. What’s wrong?

This will always happen if User selects Continue with Email and creates and verifies an account using a different email address than the one that they provided to the property manager. Instruct the user to reset password.

This will always happen if User selects Continue with Apple and chooses to Hide My Email. Simply instruct the user to return to the email invitation and tap on the ACCEPT YOUR EKEYS button. After doing that, the user’s eKeys should be visible in the mobile app.

This will always happen if User selects Continue with Email and does Sign up to create an account but there’s a typo in the email address. When this happens, the user will not receive an account verification email. In the case where the user created a new account but does not receive an account verification email, have them start over with Sign up again and be more careful when typing the email address.

https://accessiqcare.zendesk.com/hc/en-us/articles/28490369643031-New-Apple-user-account-created-but-no-eKeys