Problem:
For whatever reason, the need might arise where an existing lock at a site needs to be replaced. How do I do that?
Solution:
The Replace Lock capability in the web admin portal is used to replace an existing lock with a new one. Replace Lock is available from the … more menu or from the Lock Actions menu when viewing a specific lock.
Replace Lock assumes that a new lock is being used as the replacement. Provide the new lock’s serial number and it will replace the old lock in the system.
NOTE: AIQ Sync is required when a lock is replaced. Refer to that article for more information. Please be aware that any lock settings the Head of Household made to their original lock will need to be manually done again to the replacement lock (e.g. Audio, Animations, Auto-lock interval).
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