Problem:
During the normal course of day-to-day operations of a multifamily site, tenants Move-In and tenants Move-Out. When Move-Out is done from the web admin portal, the lock associated with the unit needs to be prepared for the next tenant which means clearing it of the prior tenants’ information.
Site without Gateways:
A site WITHOUT gateways will not have their locks automatically synchronized to the web admin portal in the event of a tenant moving out. The unit’s lock will be flagged for AIQ Sync and the AIQ mobile app needs to be used to remove the prior tenant’s information from the lock.
Site with Gateways:
A site with gateways will ensure that the locks are synchronized automatically with the information provided through the web and portal. In the event of tenants moving out of a unit, commands are automatically sent through the gateway to the unit’s lock to clear out the prior tenants information.
Solution:
DO NOT RESET THE LOCK.
The admin web portal will flag the lock for AIQ sync, which is an indicator that maintenance needs to be done on the lock itself. When AIQ Sync needs to be performed, the AIQ app will display a red dot in the lock’s card. Open the ... more menu and perform the AIQ Sync operation when in Bluetooth range of the lock.
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