Problem:
If a tenant reports that all types of access methods have stopped working for their lock, the battery pack has been exhausted or someone has reset the lock.
Solution:
1. Press the battery button on the keypad to check the battery status. If nothing happens, the battery pack needs to be replaced and/or recharged.
2. If the battery is good, press one of the numbers on the keypad. If the keypad lights up as an “X” and an “uh-oh” beep happens, then the lock has been reset by someone. A Property Manager using the mobile app needs to re-add the lock to the site:
a. Open the Service tab.
b. Tap on Add Device.
c. Tap on Enroll via Bluetooth and follow the on screen instructions.
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